Big Rambler, large covered porch and why wouldn’t you add the covered porch?

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I often wonder why folks don’t upgrade to a large covered porch when ordering a home. Having the space on the lot makes it easy. Adding the covered area in essence increases your living space. Add a fan, TV jack, lights, and you’ll enjoy the space often year round. Here is a house we finished in the Spokane area some time back and a few other covered porch ideas.


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Terry S Pemberton-Expert Construction Loan Officer

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True Built Home’s brief interview with one of the Pacific Northwest lending construction loan officer, Terry S. Pemberton of Umpqua Bank


Terry first of all, how long have you been in the lender business, and how many years total in the construction lending side of things?

Well Lewis, I’ve been in the mortgage banking industry since 1989 and I have specialized in construction lending for 20 years.

Terry, it’s good to hear that you moved from one nationally recognized bank to a more regional lender with Umpqua Bank. Why the move?

After a lot of analysis, I determined that Umpqua Bank’s construction loan products offered a better overall structure which is more beneficial to the needs of the local borrowers and builders in our area.

If a client were to ask, “which lender does TBH recommend for their construction loan?” why might we tell clients to use you?

Lewis, our construction loan products have low fees and great rates as compared to some of the other products on the market.  But even more important to some borrowers, is the low down payment feature if the borrower does not already own the land. If a borrower is in title on the land at the time of application, they can utilize the equity from the future finished value of the new home and land together, as if the home is already built on their lot. The benefit to the borrower is that the equity can be applied to the down payment. These unique features can be a huge help to some borrowers.

How many construction loans have you done over the course of your professional career and how does this experience help the customer?

I’ve probably closed over 1000 construction loans in the last 20 years. My experience in construction lending helps me guide the borrower through a complex loan with ease because I’ve had the opportunity of working with borrowers through so many different scenarios over the years.

What has been the average loan amount?

My construction loans have ranged from $50,000 to $2,000,000, but, on average they are typically in the $200,000 to $400,000 range.

Are construction loans more expensive than say a refi or purchase?

Yes, construction loans in general are more expensive than most other types of residential mortgages, mainly because the loan needs to include fees for the monthly inspections and drawsOne advantage at Umpqua Bank is that we process and fund all draws internally through our own Custom Construction Draw Department. This means that builders will always work with an Umpqua Associate and never a 3rd party.

What documents are normally needed from the client to close on a construction loan?

Each borrower’s personal financial situation is different, but generally, financial items needed are the same as any other mortgage. As for the construction portion of the loan, I will need to document the project with a contract from the general contractor, plot plan, description of the materials, and a line item budget of all the costs.  The borrower may have portions of the project that will be completed by someone other than their general contractor.  This could be for things like the septic system, a new well or landscaping.  If that’s the case, we’ll need documentation for those items as well.  I will give the customer and the builder a complete list of the items we require early on in the process so that everyone knows what all will be needed.

How long will a construction loan take to close?

The time to complete a construction loan can vary quite a bit depending on each scenario.  From the time I receive a complete credit package and a complete builder and project package we can usually close the loan within 60 days.  Things that can extend that time frame are finding land on which to build, getting septic approval, getting bids for items that won’t be completed by the general contractor or changes to the project after the appraisal has been completed.  When I meet with a customer I explain the details and set expectations based on their situation.

What are some typical “hiccups” to construction loans?

Obtaining the various permits required in association with the building project can create delays. Also, unexpected cost overruns can occur during construction.  If a borrower started with temporary construction financing instead of a one-time close loan, they may have trouble getting approved for their permanent financing if they have had changes to their financial condition during the course of construction. Certainly other “hiccups” can occur also.

What do you think stresses out most clients during the process?

I advise all of my borrowers to try and have patience throughout the process. Many things can stress out the borrower since this may be the first time they have built a home and the long list of decisions they need to make in a short period of time will tend to add to their normal stress load. The main idea to keep in mind is the finished product will be something they can enjoy for many years to come.  They need to talk about setting proper expectations up front, having solid plans and specs, keeping changes to a minimum and keeping in mind that they may run into unanticipated snags.

We know you do business with TBH competitors, but if you were to offer a compliment about True Built Home to our prospective clients, what might that be?

The fact that TBH survived and grew out of the 2008 real estate market is impressive by itself. In addition, I think TBH can include itself in a general group of on-your-lot builders who recognize the need of a middle market, custom home product, and understand how to display and deliver the concept to the marketplace.

Thank you, Terry for your time.


Loans subject to credit approval.

Terry S. Pemberton

Home Lending Officer NMLS ID 185396
Direct: 360-280-4208
Fax: 888-977-9408

Terry can serve all of True Built Home’s locations and branches.

The Beauty and the Beast of hot water tanks

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There is an ever growing trend that appears to be gaining each and every month which is the press towards more energy-efficient items in one’s home. I think every paying customer out there who gets their utility bill, every month or two for some, is ‘WOW… is there anything I can do to minimize the “bite” the government (PUD) takes from your wallet?’ There may be very little to do for folks who elect to live within a city’s limits because the city often charges a fee for trash, storm drainage, sewer, water. However, when it comes to electricity, yeah, there are things that you can do to minimize the “bite”.

With this article, you’ll be getting into some pretty hot water with us. Hot water tanks, and equally the manufactures of them, are getting to where the cost to heat cold to hot is getting more and more palatable. I lived in a South American county for three years, and basically we used what was called a Lucha. (See photo below).


Now, if you think we were a little frightened to step into a shower, stand in water with a device likely not connected to a GFI, turn the water on and get hot water out, (think of a toaster as the way it works) and enjoy the experience, then think again. These are probably the most efficient means to heat cold to hot, but if we think most North Americans will adopt this means, well, I think that would take a real effort. Instead, manufactures of hot water tanks, and or devices to accomplish the same thing, have made strides in recent years.

The newer wave tanks are called “on-demand” or instantaneous tanks, and we also have Hybrid which work like heat pumps. All promise to save on your monthly bill, but the question is: what’s the difference you pay and how long will it take to recoup the additional cost of the new generation tank. Another thing to give consideration is the ability to get parts, qualified technicians and the cost of maintenance.

Cost: The obvious theory is, you heat the water when you need it (heat pump hybrids are different in their means to save money) thus saving most families about 30% annually, or on average about $300-360 yearly. Old water tanks cost significantly less from the start; a 50 gallon can cost around $350-500, where your on-demand costs vary as to your needs.  A family of say two could use a smaller on-demand and pay around $300 for a unit where a family of 4 would obviously need more water per minute, so you’d likely have to pay around $1200-1400 for the unit.  The thing to keep in mind is capacity per minute, like the Rinnai RU98EP LPG Tankless Water Heater. True Built Home does not endorse or recommend one or another when it comes to manufactures. Each person should do their own due diligence and make a sound choice based upon you and your family’s needs. With our math in place, it would stand to reason that after say the third year of living with the new water heater, it will have paid for itself. If the unit lasts longer, which is another positive reason to choose to install them, you should start to enjoy some savings every month. You might feel good too because after all, you are not wasting either your money or resources.

Water flow: as we mentioned above, your needs as a family or individual will affect which on-demand tankless hot water unit you install.  The really terrific thing is these units will spit out hot water until the cows come home because they never run out of hot water. Whereas the older technology is, it holds 50 gallons and when it’s gone, it takes another 20-30 minutes to heat up the new water. Probably the big knock against the newer units is the water temperature tends to fluctuate between a little cold to a little hotter. However each year the manufactures are getting closer to perfecting the results, and should not in itself prevent you from considering this option as to the means to heat water for your family.

Size: The old style tanks take up way more room than the on-demand units; another plus for those who have a tight space or just want to free up more room for other things.

Last note: If you are considering an on-demand water heater, good for you, but keep a few things in mind: Think about the size you need. This is the most important thing, in my opinion, when it comes to choosing a unit. Next is to read a good amount of reviews; do your homework. Lastly, and I am only telling you what others in the industry have told me, stay away from electric on-demand units and if at all possible stay with either natural or propane units. I am told by several plumbers (in fact, they won’t install them) is that the electrical units are more temperamental, break down more frequently, and do not provide the consistency of a gas unit. Happy buying.










Raised Heel Truss

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In one of the more common areas to save on your heating cost, the raised heel truss with additional insulation is one that is in reach for most of our clients. Essentially, at the ends of the hip part of the roof, the angle of roof to exterior wall becomes very small. As a result, almost the entire perimeter of the home, where your roof hips, you are losing heat, or better known as money. In the picture below, you will see what a standard home comes like, and what a “raised heel truss” looks like;



By raising the truss up off the top plate and increasing the area between truss and sheet rock to roof under sheathing, you effectively gain enough area to provide a higher insulation value for those areas. If say we were building both types of homes and they are each roughly 1000 sq-ft homes, the house on the left, or a standard truss package, would get only 900 sq-ft of R49 whereas the rest of the areas would be roughly R20. That is a significant amount of insulation loss. When raising the heel, effectively you have increased all the areas to get the maximum amount of insulation as possible. Add R60 in the roof and you really have a home that will save you money.


Why not ask one of our helpful home consultants how much these upgrade cost. Contact True Built Home now!

Drywall Level Finish

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Every once in a while we run into a difference of opinion with a client over the finish standard of our garages when they want to have the garage fully sheet-rocked. Some have come under the impression that the finish should be the same as the house, which can be done, but is rarely done if ever. After all, it’s a garage. So to help folks out, we put together some photos and descriptions for you to let you know what we offer for the upgrade to have your garage fully sheet-rocked. If you desire a higher finish, let us know and we can do it for a moderate upgrade cost.
Level 0 is used in temporary construction or if final decoration is undetermined. No taping or finishing is required.


A Level 1 finish is recommended in areas that would generally be concealed from view or in areas that are not open to public traffic. Joint tape need not be covered with joint compound to fulfill the requirements of Level 1. In Level 1, the surface is left free of excess joint compound. Ridges and tool marks are acceptable for a Level 1 finish. This level is often specified in the plenum area above ceilings, in attics, or in service corridors. In some geographic areas this level is referred to as “fire-taping”.



Level 2-this is the finish that True Built Home offers and what is completed at the upgrade price.

In garages, warehouse storage areas and other similar areas where the final surface appearance is not of concern, a Level 2 finish is the recommendation. Level 2 may be specified where moisture resistant gypsum board is used as a tile substrate. Level 2 reads, “All joints and interior angles shall have tape embedded in joint compound and wiped with a joint knife leaving a thin coating of joint compound over all joints and interior angles”. This differentiates Level 2 from Level 1. Joint compound is applied over all fastener heads and beads. The surface is left free of excess joint compound. Ridges and tool marks are acceptable for a Level 2 finish.

Additionally, Level 2 includes the following sentence: “Joint compound applied over the body of the tape at the time of tape embedment shall be considered a separate coat of joint compound and shall satisfy the conditions of this level.” In the past there has been some confusion as to whether tape pressed into joint compound and covered with joint compound in a single operation fulfilled the requirements of Level 1 or Level 2



Level 3
In areas to be decorated with a medium or heavy hand and spray applied textures or where heavy-grade wall coverings will become the final decoration, a Level 3 finish is recommended. Level 3 states, “All joints and interior angles shall have tape embedded in joint compound and shall be immediately wiped with a joint knife leaving a thin coating of joint compound over all joints and interior angles. One additional coat of joint compound shall be applied over all joints and interior angles. Fastener heads and accessories shall be covered with two separate coats of joint compound. All joint compound shall be smooth and free of tool marks and ridges. Before final decoration it is recommended that the prepared surface be coated with a drywall primer prior to the application of final finishes. Level 3 is not recommended where smooth painted surfaces, light textures, or light- to medium-weight wall coverings become the final decoration.


Level 4

If the final decoration is to be a flat paint, light texture or lightweight wall covering, a Level 4 finish is recommended. As stated in Level 4, “All joints and interior angles shall have tape embedded in joint compound and shall be immediately wiped with a joint knife leaving a thin coating of joint compound over all joints and interior angles. Two separate coats of joint compound shall be applied over all flat joints and one separate coat of joint compound shall be applied over interior angles. Fastener heads and accessories shall be covered with three separate coats of joint compound. All joint compound shall be smooth and free of tool marks and ridges.” It is recommended that the prepared surface be coated with a drywall primer prior to the application of final finishes.

In severe lighting areas, flat paints applied over light textures tend to reduce joint photographing. Paints with sheen levels other than flat as well as enamel paints are not recommended over this level of finish. Special attention should be paid to long corridors, large areas of wall, and large/multiple windows when specifying Level 4, because these areas are potential areas of concern in achieving acceptable wall finishes, and may need to be specified appropriately.


Level 5
Level 5 finish is recommended for areas where severe lighting conditions exist and areas that are to receive gloss, semi-gloss, enamel or non-textured flat paints. Level 5 requires all the operations in Level 4. Additionally, a thin skim coat of joint compound, or material manufactured especially for this purpose, is applied to the entire surface. A thorough explanation of “skim coat” is given in the comments section of GA-214.

A skim coat of joint compound is intended to conceal small imperfections in joints and on the surface of the gypsum board to help conceal joints and create the appearance of flatness. A skim coat will also smooth the texture of the paper, minimize differences in surface porosity, and create a more uniform surface to which the final decoration can be applied.


True Built Home-For Sale in the heart of wine country!

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True Built Home specializes in pre-sell, on your lot, custom home building. Every now and then we build a spec home to use as a model home, or we see value in doing so. So it is with our Zillah Lakes home. We initially built it to show perspective clients in and around the Yakima/Tri-Cities area our product and displaying all of our standard features. However, now it’s time for us to move onto building a model home near our office in Richland. That brings us to the reason for this email. If you or somebody you know is interested in buying a brand new home in the heart of wine county, please contact Carol
A little about the home for sale; Its a rambler, 3 bedroom, gas fireplace, vaulted ceilings, 2 car garage, electric furnace and heat pump, with a 50 gallon hybrid hot-water tank. 5 piece master bath, large sliding glass door off the back of the home with nice patio new appliance and a utility sink in washer and dryer room. The garage comes level 2+ sheet-rocked and insulated with a garage door opener. Click Here for a few photos.
A little about the location; Zillah is about 15 minutes east of Yakima, really in the heart of the Yakima Valley vineyards. Here is a link to a map featuring some of the more well known wineries in the area. The home is located in Zillah Lakes Community. This is just what the doctor order to take life’s stress away. Small lakes that you can fish for white fish, trout and bass. A 9 hole golf course to keep your game alive. Great neighbors and almost walking distance to one of our favorite winery in the area, JBell Cellars. Construction just started on an Urgent Care facility, and coming soon, an event center. The home itself is literally across the street form the sheriff’s department. Talk about security!
Last year my wife and I decided to “rough it” (no furniture or beds are in the home) by taking three days off to visit the home, stay, and drink in (literally) the areas best wines. While it was sunny (in fact boasting of 360 days of sunshine a year) at Zillah and in the 70’s, it was raining, cold and miserable in Tacoma and Seattle. Just a little over a 2 hour drive, and you’d think you were in a different country!
The Zillah Lakes community has a very high ceiling as more lots become available to build on and the wine country continues to produce some of the country’s best wines. One other side point is the Principal of Toppenish, where if you had children they’d likely attend, was voted the best principal in the nation in 2012.
The home is being offered below current market value at $249,900. If you love wine, warm weather a little golf and some fishing, you literally could be enjoying yourself much more in the coming months. Call now!DSCF6413 DSCF6411 DSCF6410 DSCF6401 DSC_0039 DSC_0028 DSC_0020 DSCF6410 DSCF6408 DSCF6407 DSCF6406 DSCF6405 DSCF6399 DSC_0036 DSC_0027 DSC_0025 DSC_0024

A little reflection and history of True Built Home and other “on your lot builders”

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Are you looking to build a new home on your land? Maybe you’re considering working with a volume builder that deals with a set of stock plans that you can alter, or a home builder that doesn’t allow any changes to their stock plans. There are a few large, on your lot, volume builders in the area, such as Reality Homes Inc. (out of Fife, Washington with branches in Burlington, WA, Centralia, WA, Woodland, WA, and Woodburn OR), HiLine Homes (out of Puyallup with offices in Woodland, Centralia, Yakima, Grays Harbor County, and Jefferson County in Washington), Lexar Homes (with offices scattered about), and Adair Homes (out Oregon with offices in Aura, OR, Medford, OR, Bend, OR, Creswell, OR, Olympia, WA, Caldwell, ID, and Woodland, WA). In your search for a volume builder, you may have come across prices that sound too good to be true and asked yourself, “How can these contractors make a profit?”, “What ensures that I’ll get a quality home?”, “What type of products are they using?”, “Will I have resale value?”, “What are my final costs likely to be?” (that’s a big one), and of course, “What are the hidden costs?”

First, let me introduce myself. My name is Lewis D. Mann. I’m the owner of True Built Home (, and I previously worked with HiLine Homes ( for more than three years as an independent contractor, selling their homes and learning the business (1996-2000). I later went on to co-found Reality Homes ( out of Fife, which lasted three years as well for me. I used to say that I have assisted hundreds, but I have later revised that to say thousands of families, builders, and contractors to understand clearly what is involved with an on your lot volume home builder, and what pitfalls might occur in the building process. I have seen builders of this nature up close. I have observed the entire scope of the process, first-hand. I have absolutely seen the great, the good, the bad, and the downright ugly side of this business. Since I originally wrote this article around 2007/2008 and it’s now getting closer to 2020, you can see that I have seen it all.

First, the client finds an advertisement in the paper, real estate magazine, radio, TV, or perhaps on the internet. Maybe you have searched using words like, “custom home builder”, “on your home builder”, “on your lot builder”, “volume builder”, etc. and came across their website. Next, you might make a phone call, or pay the local office a visit. You’ll hear the pitch – they’ll describe the process, and if they have a model home, you might just get lost daydreaming of owning your own home in your visit. You might have a million and one questions that you are going to ask. However, will that salesperson have your best interests in mind? When you visit any showroom or model home, you have screaming above your head, “I saw your ad,” or, “I saw a home built in my area, and I wanted to come and see more for myself”. In this scenario, you are at a complete disadvantage. You’ve traveled to them, and you are on their turf (so to speak), and they will be answering questions that they have heard hundreds of times before and they will have the perfect responses for you. Sometimes with a bit of humor to break the ice. What you need is clear direction and foresight. It’s almost like looking at a shiny new car. Oh, how pretty it looks! Did you stop to ask, “what’s it got under the hood, and what kind of tires are those?” I really believe most folks get lost in the initial visit and when questioned about the warranty of something like the siding package, they are clueless.

I have included these volume builders in this informative blog because I think that you deserve the opportunity to investigate them all in hope that after doing so, you will have easily discovered that True Built Home (owned by only one man), has the absolutely most beautiful homes, with hands-down the best standard features when compared to the others.

First a bit of history. Adair Homes, as we mentioned before, was essentially the inventor of the on-your-lot building program in the Pacific NW. Sometime around 1990, the Sundby family were farmers that moved out to Puyallup, Washington. Eventually, they began framing homes for Adair. About 1994/95 they decided to do the exact same thing as Adair and solicited a draftsman to draw up some plans that were very similar. The funny thing is, while they were selling their new homes to clients, they were still framing homes for Adair to fund the company. One day an Adair project manager saw a home being built by “Creative Builders.” After they did some research, they found out that the framers, were the Sundbys. They were let go and Creative Builder’s story began. They later started doing business as HiLine Homes. The family sold homes out of their basement in Puyallup, WA, but when they were confident enough, they opened their first model home in September of 1998. A few years later, they accumulated two partners to add to the father and son team, and eventually, they broke the company up. The son sold his stake, but the father kept his, and Lexar Homes was created with two additional owners: James Moen and Bob Hollis. Most, if not all of their branches, are franchises or licensees and that is a critical piece of information that you will need to remember, but back to my story.

I remember when I started with HiLine Homes, they were concerned that it would be six months before I would have a paycheck. That first month I sold five homes, and for three years I enjoyed seeing the company prosper and the homes being successfully built. HiLine Homes was on the map and has continued to beat Adair Homes for sales volume for many years now. They were a real thorn-in-the-side of Adair, but in many ways, the roles have reversed. Things were changing, and it all came to a head in October of 2000. I don’t want to go through all the sordid details, but suffice it to say, I left. I joined a company with three other “partners” as a 10% stakeholder in the very early days of their beginnings. My partners thought that they could do the same thing as HiLine Homes. However, they needed someone that understood all aspects of the business from banking, advertisements, sub-contractors, etc. They had a large pool of investment dollars to spend and were making progress with their branch, but they did not have a grasp on the concept. They “claimed” to have contracting experience on their website, but they were sealant and caulk company, a barricade and fence company (so if that is being a contractor, well perhaps they do, but that hardly made them home builders). Now, they too wanted to become an on your lot volume builder. When I caught wind of it in December of 2000, I made a phone call to one of the owners. I revealed my desire to come aboard as a principle owner and shareholder. The talks were on. I had left HiLine Homes in January of 2001 and started my new life as a 10% owner of Reality Homes Inc.

At Reality Homes, the first-year projection was 28 homes; I set that goal. The project manager said 56, we sold 128 homes that first year. WE WERE BLOWN AWAY. But storm winds were blowing. Let me explain.

One of the biggest things I learned from on your lot builder HiLine Homes was not to oversell. Building the homes is by far the most rewarding part of the volume building business. Daily, I was getting concerned with the timelines of construction at Reality Homes and voiced it over and over again. My concerns seemed to come across to some as one who did not want the company to succeed. That was the furthest from the truth! I wanted the company to be the most dominate on your lot volume builder in our industry. I continued to clash with one of the partners. What made matters worse, six months later when the shares were awarded to me, the partners suddenly could not remember the part about me being a principle. Was I shocked? That’s an understatement. The writing was on the wall. I saw it coming a mile away, and this had a detrimental effect on my morale and sales. What was happening to me was insignificant compared to what was happening to many of the customers that purchased a Reality Home. Let me explain.

Early on, the partners of Reality Homes and the project manager wanted to allow the clients to make changes to the stock plan homes we sold. Not only did I disagree with it, but it also made me sick to my stomach thinking of the repercussions that would come up six months or longer down the line. It sounded like a great idea, giving the client what they want. As a sales rep for HiLine Homes, this was one of the big things early on with the company that was a point of contention. Over the course of time with HiLine Homes, I began to see the wisdom of their business model, and I can say after three years with HiLine Homes, I could clearly see that sticking to non-changeable floor plans was not only healthy for the company, but was the best thing for the client. Granted, we all seem to make changes now, but it has finally evolved, with software and intelligent designers, so we can make changes possible. Back to the story.

At Reality Homes, a client would want to move a wall. Sounds easy right? But moving walls around required that we needed someone to run the CAD software to make the change. Reality Homes allowed one of the sales staff members do this. It failed miserably after two months, and the project manager had little time to do it with all the other things they were making him do. On top of that, he had limited ideas on how to do computer drafting work. Now remember, these changes to homes would not reveal their errors until the construction actually began. To me, it appeared like an iceberg on the horizon, and we were the Titanic. Let me just give you one scenario.

A client wants 42” cabinets in the master bath (standard are 36”). Salesperson orders them, adds it to the home change order. Salesperson (not a trained CAD designer), adds 42” cabinets on blueprints. Cabinet company sends out the cabinets, but no one had informed the electrician. The 110 outlets were too low (the ones you plug your hair dryer or electric toothbrush into). Trim carpenter shows up and starts to set the cabinets, has to end his day when he discovers that the outlets are too low. A delay occurs, and it might be several days before the electrician can make it back out. Imagine if your house is being built 2 hours away from the builder’s nearest branch. Delays occur, and the client is paying interest on the loan. Electrician makes the change. Trim carpenters fit it back into his schedule (which may take several days because he has several homes he is working on). Because the electrician has made a change, the electrical inspector may require a re-inspection. All of these mistakes cost additional money. Not much, but it adds up. Sometimes, the cost is passed along to the electrician, the homeowner, or Reality Homes would pick up the “tab”. Next, the mirror and wire shelving people show up. Nobody informed them of the taller cabinets and guess what? The mirror that was custom cut in the shop is too big now and won’t work in the master bath. The wire shelving contractor can’t finish his job and has to stop work, order new mirror, wait a few days and then get back out to the home which may take a few more days. All the while the interest on the home is ticking. All from one change to a home that may have had several changes made. Reality Homes had hundreds of these homes. Some under construction, others waiting to start.

In a lot of respects, Reality Homes may have wanted to give the client more. I strongly disagreed with them and knew it was going to get messy. If you have just a few homes to build, that’s manageable, but if you have several hundred homes going at once, you can almost see how chaotic it would become, and it did!

Two years with Reality Homes, and over 200 homes had been sold. Customer complaints were mounting. I aired my concerns with one of the “upper management” persons at the end of 2.5 years with Reality Homes, and I told him that if Reality Homes did not fix their construction problems, “it would become a newsworthy item and may even end up in a class action lawsuit.” Then a year and a half later, King 5 Investigating called. They said that they were doing a story on the multiple complaints that customers were having with Reality Homes and the Attorney General’s office of Washington State. I told them that I had hired many the sales staff there and that many of them were good people, but at this time, “I have no comment,” because I had left the company six months earlier. I took a buyout because I really felt I had no control of anything within the company. Jesse Jones thanked me and I left it at that. It was what I had warned. I was unhappy for their failure; I was sick to my stomach. If they had only listened.

When my usefulness with the company was coming to an end, I had made it known that I would not have a problem exiting the company. I also wanted to put distance between myself, Reality Homes, and their reputation. I was never made a principle as was agreed upon, they did not take my advice on the core business ideas and fundamentals, and they threw caution to the wind. Ultimately, the clients and the contractors were/are the ones paying for this serious flaw.

Our approach to building homes

Realistically, we want to build the best home for the money, compared to what our competitors construct. On this note, I emphasize that if you look at all the builders I mention in this article, and consider their “standard” features, you will notice that they don’t always inform you of the brand names or model numbers of the products that they use for their homes.

Builder’s Standard Features:

My goal with this post is not to bash my competitors. In fact, we all know each other, and for the most part, I believe each company tries hard to do what they do best. However, as the customer, you need to know something. It is far more complicated to build a home with quality products than it is to have the best square foot cost. Just as an example, if you called your local automotive parts store, and said, “I need some new spark plugs for my car,” they may inform you that they have “several brands to choose from ranging in price.” If you said, “just give me the cheapest ones,” that would make the process so much easier than if you wanted the best value, and higher quality. There may in fact be several brands to choose from that are “middle of the road”. In a lot of ways, some of these builder companies employ this same method to building their homes. They may say to the plumber, “hey just give us the cheapest ones you install”, or door hardware, “just ship us the most inexpensive ones.” I know for a certainty, one company employed a purchasing agent whose entire job was to find the cheapest items and methods to increase their profits. Ideal for the owners of the company, bad for you. However, if you were to only look at the square foot price, you are going to think, WOW WHAT A DEAL! If you are serious about building a home, then ask, “what are the products you put in your homes?” If they hem and haw, well then, buyer beware.

The Nuts and Bolts

True Built Home was designed first with the purchaser in mind, then construction staff and contractors. After all, the greatest asset to any company is the clientele. We expect that putting the consumer first will ultimately translate into less frustration for all parties from bankers, realtors, sub-contractors’ counties, city officials, inspectors, and you. Don’t think for a moment that I am selling you a “pie in the sky” idea. Building a home, especially in certain counties, can be frustrating, discouraging, time-consuming and aggravating. I remember a client in Clark County. He has 217,600 square feet of land. He is building a 1,720 sq. ft. home, with about 9,000 sq. ft. of impervious soil. The county says he has to have an on-site storm drain! Don’t get me started. However, for what it’s worth, building a home is the only means I know of to jump-start a savings plan; or selling an item (a home in this case) and make yourself a splendid profit. Especially in a fast moving market.

We are hoping for two key things to differentiate us from other home builders. First, we want to empower you with more information on the home you might be looking at. That is why we have put lots of time and money into our website. It is, as they say, “chock-full” of content. One of the most frequently asked question from clients is, “can I see the home?” Most of our homes have 3D rendering that enables you to envision the layout of a home. Although not perfect, it allows most people to visualize the home and get a “feel” for the layout. Second, is our method of construction. Through my experience of thousands of former customers of both Reality Homes Inc. of Fife, Washington and HiLine Homes of Puyallup, Washington, there seems to be one inherent trend: A lack of clear communication and real education about the process of building. Now, don’t get me wrong. We are constantly working to improve this, after all, we are contractors! We attempt to solve this issue with our website’s real-time construction process so that clients can monitor their project daily and have up-to-date access and information. It is called the Co-Construct system. In this area, True Built Home has set the standard. In fact, till this day, 8/2/2016, I do not believe any of the other builders mentioned in this article allow the client to have access to a calendar of events like we do. We have created a step-by-step guide to ordering your home, what to expect after your purchase, and what you will see during construction process. Our website is stuffed full of informative articles and information to put your mind at ease for the construction of your new home.

Planning ahead

Are you considering building a new home? If so, there are certain facts that you need to consider. First and foremost is to understand is that construction is like having a baby. It can be joyous from day one. Feeling overjoyed with the progress that you see happening to your home, to wanting to just get it done, all of the emotions in-between, and then finally, jubilation as the home is completed and you are moving in. Just like starting a family, we encourage you to think seriously about building a home. Planning is essential to success. Here are a few of the things to consider:

• What can I ultimately afford? This is best discussed with one of our approved lenders as they will ascertain your earning and debt ratios. Note: did you know that if your appraised value is high enough (and you have owned the land for over a year), and your construction cost is low enough, you may be able to “wrap” some of your existing debt into the loan. Eliminating a large payment of a credit card or car payment may give you a more significant amount of monthly payment you can use towards the purchase of a home.

• Is location more important to you than the size of the home? Often clients are happier buying a parcel of land that is in a better location and purchasing a smaller home to stay within their budget. Which type are you?

• What are your time frames? Four months, six months, one year?

• How developed is the land in question? Will it take a time to develop it for construction? Does it have power, sewer or septic installed, or do you have a septic design already? Is there water on the site, or will you have to drill a well, or will you have local water brought to your property?

• Which options will you order? Some options increase the value of your home while others are “lifestyle choices”. Remember that banks do a pre-construction appraisal before construction begins to determine the value of the proposed project. If the buyer puts too many “lifestyle choice” options in the home, this may have a detrimental effect on the appraisal of the home and may require that you put more money into the project or change either the home plan or options. This can cause frustration on the part of all parties. Our knowledgeable sells staff can assist you to determine if the options you want will help or hinder your appraisal. We have broken them into “Helps with value” or “Lifestyle Choices”.

• Is your lot level or sloped? Sloped lots cost more in construction for concrete, pony walls, glue lams and/or beam and post construction. Sometimes up to $50,000. I encourage people to solicit a knowledgeable realtor for land purchasing. Not all realtors understand property. It is best to call the agency, talk with the broker and ask them who is best suited to handle your land purchase. This is an area where you must set aside family contacts, or a friend in the business if they are not really qualified to help you.

• Do you have unreal expectations? If you expect to have a home built in 2 or 3 months, I can say with some certainty that this is an unrealistic expectation. Framers, plumbers, roofers, electricians, and other subcontractors typically have several homes that they are working on at any one time. As a result, your home will be put on a schedule that we hope will be constructed from the day the footings are placed until you are handed the keys, to be about 150 days. Although, be aware that “owner items” or things that you are going to be responsible for, must also be accomplished within specified time frames. However, if you get you items done sooner than we anticipate (say we give you 15 days to do your exterior painting, but you finish in 2 days), that may not mean that we can always shorten our side of the schedule. Your home is scheduled from the day we pour the foundation (based upon certain criteria that we feel the average homeowner can accomplish in a given time). If we can get to it sooner, we will. Be aware that we have other clients that are having their home constructed also and everyone must wait their turn. Remember also, bigger homes with lots of upgrades can take longer than 150 days (it is really better to plan around 9 months in this case).

• Will you be out of town/state during construction? If so, we would encourage you actively putting off the ordering of your home until you will be in the general area of the project. Why? The purchaser must perform certain items or have someone hired or assigned to do them. Some companies don’t mind telling you not to worry about it and order the home. However, it is our experience that this attitude puts the company ahead of the client and will ultimately harm you in the future.

If you have any other questions, please contact your local True Built Home branch and consult with a knowledgeable home consultant. I hope that this helps you to appreciate what may be involved with the planning stages.

Are you Spontaneous?

Do you need your home right NOW!? If you have done your due diligence, studied the floor plans, know your options, then please feel free to call one of our branches that serve your area. The process will likely take less than an hour. One word of caution, though; please have a lender chosen before you order your home.

Why does True Built Home have selected lenders?

That question is perhaps one of the other most asked question from potential purchasers. Here is the reason:

Lenders have a lengthy process of approving of a builder. Here are but a few of the things they may have us do. Someone has to take the time to fill it out all the forms, produce profit and loss statements, create bios of owner(s), and submit quarterly statements. They often will pull credit of the owners or corporation. All of this is an inefficient means to operate a volume building company. What we have done is narrowed down pre-approved banks or mortgage companies that we feel are best suited for our clients and program. Some may feel that banks are giving “kickbacks” to the builder. That’s just wrong and illegal. Sometimes, the bank or mortgage company may just pay for some co-op advertisements with the expectation of referring clients, but that is all. We strive to maintain a standard of integrity that we hope protects you the borrower, and us the builder.

My experience, and I have assisted thousands of purchasers through the lending process, is that if our approved lenders cannot do the project, it is highly unlikely that anybody else can. They are just as motivated as any other lender, with one big difference. They have to answer to True Built Home if the client is not treated in a fair and timely manner. We can just take them off our list. Here is what I have seen happen time and time again. Some other builders will charge you a fee to use your own lender. This, in essence, is paying for the aforementioned items that will have to be accomplished by the builder. The borrower gets the OK to purchase or order the home. The client puts $2,500-5,000 down to lock in the price, another $1,500-2,000 for the lender fee, bringing the total to several thousands of dollars. I have seen time and time again that the lender ultimately could not do the project and now the client is out all of that money because it is non-refundable. Our aim is to put you first. When a builder will allow you to use another lender and then charges you a fee, are you really being put first? How much money are some on your lot builders making off of a “lender fee”?

Finally, a word about prices. Most HiLine Homes offices are a franchise. They have to pay money for each home sold to the mother corporation. Reality Homes is owned by three people. Lexar Home is also another franchise. At True Built Home, it is only owned by one man. What that means is, when you compare square foot prices and you say, “Wow, they are all pretty close, they must all be the same.” Wrong! Because I own the company alone, you will get a better home. Hands down, if you are buying a home from my competitors, you are throwing money in the pockets of their owners. I consider this to be the most disheartening part about this whole thing. From the front door, to our true hardwood stained trim, heat pumps, 8 lb. carpet pad, garage door opener, fixtures, and other high quality standard features – Compare, compare, compare what we offer and what they offer. You’ll be shocked at the difference.

I wish you the best, and if you want to contact me directly, feel free. I’ll answer any of your questions to the best of my ability.

Warm regards,

Lewis D. Mann
True Built Home
“A Great Way, To a Great Home”

A word about slab-on-grade floors

By | Construction, Learning Center, Resources, Site Preparation | No Comments

Several times throughout the year, we are often asked about doing a home with a slab-on-grade as the main surface for the home.  Which is better? a crawl space, as we do, or a slab-on-grade?

Some will argue that a crawl space gives you more flexibility with the home, and its construction. For as many benefits there might be to a slab-on-grade home, the truth of the matter is, often the slab was not “placed” correctly to the approval of designer, builder and client. A lot can go wrong. Here is but a brief sample:
1. Cracking – structural
2. Cracking – shrinkage
3. Curling- Top of slab shrinks more than bottom and slab edge lifts.
4. Scaling – Hardened concrete breaking away from slab top in sheets 1/8” to ¼” thick.
5. Dusting – Appearance of powdery material at slab surface.
6. Crazing – Many fine hairline cracks in a new slab which resemble a road map.
7. Spalling – disintegration of concrete at joint edges.
To avoid one, if not all of the aforementioned items, the concrete must be placed appropriately. What this involves are a lot of variables. One of which is the appropriate mix of concrete.
Portland Cement Association recommends that a commercial or industrial concrete floor should have a three-day compression strength of 1800 psi. This is to avoid any damage before it thoroughly sets or hardens which takes 28 or so days. Some would say bad concrete will never result in a good finish. Therefore, a PSI of 4000, instead of what’s common 3000 psi, should be the starting point for a properly mixed concrete.
Not to go into a lot of detail here about concrete, but what are the benefits of have a slab-on-grade? Basically some would say the “ugly, dirty, moldy” crawl space won’t haunt you with a slab-on-grade floor. This may perhaps be true, but if you live in an area of high moisture, high water tables, lots of rain, then most, if not all, residential contractors in that particular area will not do a slab-on-grade home. The risk/reward are too great to take on such liability. That, and again, when pipes, conduit, and the 7 items mention above happen, things can quickly begin to spiral. It all starts at the foundation. Every framer will tell you “when the foundation is good, the framing goes good”. That and everything else that requires walls to line up, drywall to come together and siding to be installed without hiccups. Here at True Built Home, we are not opposed to perhaps doing one, under the right conditions, and in the right locations, particularly east of the mountains in our drier areas. If you are living in one of these areas, you might want to talk to one of our sales staff about doing one of our plans with a slab-on-grade. Please keep in mind, that if your thoughts are of saving money with a slab-on-grade floor, this is not the case. Typically, they cost a bit more that our standard crawl space homes.

Crawl space Better?
The flexibility you get with a crawl space are obvious. You don’t have to hack into the floor if something were to go wrong with the plumbing, or drainage. Being able to service the area of the home, via a crawl space, makes many people aware that having a crawl space is the easy choice. In addition, many think about the hardness of having a concrete floor, all day, every day, in the home. Thinking of standing, or laying down, or dropping things, just makes many cringe about the prospect of having a slab-on-grade home.
In the end, location, weather, land, and your particular taste will likely be the driving force of whether or not you have a standard crawl space home, or elect to have a higher end, and often more expensive alternative, slab-on-grade home.