Customer Testimonials

With home prices continuing to increase in the Pacific Northwest, new construction homes are becoming more appealing for a number of reasons. Having your own home built is not only more cost-effective, but it allows you to build your own equity. Plus, our homes are designed with character and curb appeal, and they can be customized to suit your needs. With over 50 affordable home plans, True Built Home can fit any budget.

Not sure about building a home?

Don’t just take our word for it. Read some success stories from real True Built Home customers, and learn about the real equity they got from building their home.

No one expects that building a house will be an easy process and an on-your-lot build is certainly not for the easily stressed, already stressed, or the indecisive, but it can be very rewarding. We are very pleased to move into our home which is truly our home. The niche service offered by True Built was the right fit for us and we are happy to say that True Built Home delivered what they promised— a customized home with many high end finishes at the agreed contract price.

True Built Home has a great online communication system (Co-construct) and they do have a plan of action that works to build the house from the ground up. Co-Construct made communication a breeze with all things True Built- the designers, the change orders, looking at pictures, communicating with any member on the team. The downside of communication is the subcontractors— no matter how hard anyone tries, the subcontractors are often a wildcard for what work gets done or how it gets done. True Built did the best it could, our Project Manager often went above and beyond to try to communicate and double check. But there is nothing that can replace boots on the ground- you really have to be at your build site every day- not to spend the entire day there, but just to check in on things in the middle or end of each and every day. The do-it-yourself requirements are A LOT more time consuming when you physically do them than when you read the contact. It is do-able if you are able to be onsite nearly every day and have some know-how and a lot of tools. Also a truck is advised. We had a couple things go sideways and some smaller issues that needed to get taken care of, but the important thing is that everything did get taken care of. We never lost communication with our PM or the company.

Communication is really key. Using the web portal and really being proactive in a professional, calm manner was a great way to get inevitable hiccups resolved. The one big negative about our experience was the timeline. We signed a contract in Dec 2017 and were ready for move-in by the middle/end of Sept 2020. We were hoping for a shorter process, but to be fair there were many factors outside True Built’s control such as permit turn around times and then the COVID-19 shut downs. But we did lose a couple months when a staff member left True Built and our case seemed to get lost in the shuffle for a couple months. The framing phase also seemed to take longer than it should have and there were delays to get the roof on etc, but because it was during the winter in the Pacific Northwest the wood got so wet that we needed to wait several months for the wood to dry out and have treatment for the mold that was growing. But again, in the end, all was resolved.

A significant price increase occurred between the signing of the initial contract/the design phase and when the price actually locks in at the pre-construction meeting. It was really hard to swallow but we are glad we kept going because we love our house. These price increases are explained in the contract and are a risk in construction that you have to be willing or able to take. The one key piece of our build that we cannot rave enough about was our Project Manager, Cristian Petrescu. He made everything possible. He was the glue that kept everything together. He is an excellent communicator, he also has a calm demeanor and is extremely knowledgeable. He put us at ease at every turn and personally fixed many issues so that the project stayed on track. We knew he was always very busy, but he was never rushed and always was a listening ear to any concerns.

True Built Home is a solid choice if you are looking for a customizable on-your-lot builder, and we were beyond lucky to pair up with a true gem- Cristian- to put the concept into reality. Thank you, Cristian, we could not have made it without you! And thank you, True Built Home for building a beautiful and glove-fit home for our family that we will cherish and thrive in for many years to come.

As the first customer for True Built’s Seaview model, I was expecting some unpleasant surprises since there was bound to be a learning curve. To True Built’s credit, the building process was remarkably smooth and the end result is an amazingly beautiful home. My experience working with the team in the Tacoma office is that they are very competent and truly care about doing a quality job. I particularly want to thank Andy who dealt with up-front sales, Paul James for customizing the stock floorplan, Mia who offered excellent advice on design options, Jason for keeping small issues from growing into big problems, Mike and JC who managed day-to-day construction, and last but not least, the variety of subcontractors that had to cope with winter weather at 2000′ elevation.

Chadwick East: 4 Bed | 2.5 Baths | 2,200 Sq. Ft.

New construction w/ modern open concept floor-plan & high end finishes throughout. Vaulted kitchen w/ quartz counters, stainless appliances, gas cooking, under & above cabinet lighting & gorgeous tile back-splash opens to vaulted living room with two-way woodstove through to back patio. Vaulted master w/ walk in closet & attached bath w/ granite counters.

This home was listed for $719,900 on Zillow and Redfin. The cost to construct was only $233,264!

True Built built a nice home for us. Like most home building, there are always challenges and obstacles but we worked together as owner and builder to create a nice, beautiful home. It is important for the owner to be involved in all aspects of the project and the True Built people work hard to ensure the customer is satisfied with the product from sale, production and completion. Thanks and good job on providing a wonderful new home.

Chadwick: 3 Bed | 2 Baths | 2,046 Sq. Ft.

Brand new Custom built Rambler on 1.24 acres in the heart of Lakebay is what awaits you! Home features an open floor plan with 3 Bedrooms, 2 Baths, 2046 Sq. Ft., den/office/4th Bedroom, large utility room, heat pump, walk-in pantry, master bedroom w/ 5-piece master bath and walk-in closet, laminate flooring, kitchen w/ island. Exterior come with hardi-plank siding, covered front patio, back deck, rain garden, and RV parking. Private and secluded on a dead-end cul-de-sac.

This home was listed for $389,950 on Redfin. The cost to construct was only $179,282!

One thing people have to remember is to be patient because after your home is done you will love it. I will recommend True Built to anyone. Everyone was great to work with. We love our home it’s so open and beautiful. Everyone did a great job thank you True Built.

Clarkston: 4 Bed | 3 Baths | 2,308 Sq. Ft.

NEW NEW NEW! This home follows the adage, “Perfect Home, Perfect Lot!”. 2300+ sq ft, shy acre, 4 bedrooms, Heat pump, upstairs laundry room, deck overlooking back yard, and 2-car garage with paved apron, all built on a hilltop knoll. Open floor plan w/ privacy on all four sides. LOCATION LOCATION LOCATION: Mid-way between Winslow and Kingston fast-ferry assures equity growth. Suquamish Elementary is blocks away. Legacy lot with RR Zoning. With today’s prices, why would you buy anything but NEW!

This home was listed for $515,000 on Zillow. The cost to construct was only $187,087!

Traci at the (Vancouver) office was extremely professional and helpful in handling my very complex building needs. True Built Home offers a lot of great options and flexibility that the other builders we talked with did not. I was extremely satisfied with their customer service, process and finished product!

Ripple Cove: 3 Bed | 2.5 Baths | 2,116 Sq. Ft.

Stylish new rambler on two plus acre lot offers privacy in sought after Boston Harbor area. Just minutes to the marina and Boston Harbor Elementary. Open floor plan with extensive laminate flooring, vaulted ceilings and gorgeous kitchen with upgraded appliances, beautiful cabinetry, granite counters & walk in pantry. Ample master with luxury bath, 2 additional bedrooms, guest bath with double vanity and den. 3 car garage and shed. Serene N. W. views from rear of home.

This home was listed for $500,000 on Redfin. The cost to construct was only $233,688!

We were the first customers in Oregon and it could not have gone more smoothly. The home was built on time and on budget. Jason Bruster, the general contractor was exceptional. He kept us informed every step of the way and had great attention to detail. I would not hesitate to recommend Jason and the team at True Built.