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True Built Home-For Sale in the heart of wine country!

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True Built Home specializes in pre-sell, on your lot, custom home building. Every now and then we build a spec home to use as a model home, or we see value in doing so. So it is with our Zillah Lakes home. We initially built it to show perspective clients in and around the Yakima/Tri-Cities area our product and displaying all of our standard features. However, now it’s time for us to move onto building a model home near our office in Richland. That brings us to the reason for this email. If you or somebody you know is interested in buying a brand new home in the heart of wine county, please contact Carol
A little about the home for sale; Its a rambler, 3 bedroom, gas fireplace, vaulted ceilings, 2 car garage, electric furnace and heat pump, with a 50 gallon hybrid hot-water tank. 5 piece master bath, large sliding glass door off the back of the home with nice patio new appliance and a utility sink in washer and dryer room. The garage comes level 2+ sheet-rocked and insulated with a garage door opener. Click Here for a few photos.
A little about the location; Zillah is about 15 minutes east of Yakima, really in the heart of the Yakima Valley vineyards. Here is a link to a map featuring some of the more well known wineries in the area. The home is located in Zillah Lakes Community. This is just what the doctor order to take life’s stress away. Small lakes that you can fish for white fish, trout and bass. A 9 hole golf course to keep your game alive. Great neighbors and almost walking distance to one of our favorite winery in the area, JBell Cellars. Construction just started on an Urgent Care facility, and coming soon, an event center. The home itself is literally across the street form the sheriff’s department. Talk about security!
Last year my wife and I decided to “rough it” (no furniture or beds are in the home) by taking three days off to visit the home, stay, and drink in (literally) the areas best wines. While it was sunny (in fact boasting of 360 days of sunshine a year) at Zillah and in the 70’s, it was raining, cold and miserable in Tacoma and Seattle. Just a little over a 2 hour drive, and you’d think you were in a different country!
The Zillah Lakes community has a very high ceiling as more lots become available to build on and the wine country continues to produce some of the country’s best wines. One other side point is the Principal of Toppenish, where if you had children they’d likely attend, was voted the best principal in the nation in 2012.
The home is being offered below current market value at $249,900. If you love wine, warm weather a little golf and some fishing, you literally could be enjoying yourself much more in the coming months. Call now!DSCF6413 DSCF6411 DSCF6410 DSCF6401 DSC_0039 DSC_0028 DSC_0020 DSCF6410 DSCF6408 DSCF6407 DSCF6406 DSCF6405 DSCF6399 DSC_0036 DSC_0027 DSC_0025 DSC_0024

A little reflection and history of True Built Home and other “on your lot builders”

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Are you looking to build a new home on your land? Maybe you’re considering working with a volume builder that deals with a set of stock plans that you can alter, or a home builder that doesn’t allow any changes to their stock plans. There are a few large, on your lot, volume builders in the area, such as Reality Homes Inc. (out of Fife, Washington with branches in Burlington, WA, Centralia, WA, Woodland, WA, and Woodburn OR), HiLine Homes (out of Puyallup with offices in Woodland, Centralia, Yakima, Grays Harbor County, and Jefferson County in Washington), Lexar Homes (with offices scattered about), and Adair Homes (out Oregon with offices in Aura, OR, Medford, OR, Bend, OR, Creswell, OR, Olympia, WA, Caldwell, ID, and Woodland, WA). In your search for a volume builder, you may have come across prices that sound too good to be true and asked yourself, “How can these contractors make a profit?”, “What ensures that I’ll get a quality home?”, “What type of products are they using?”, “Will I have resale value?”, “What are my final costs likely to be?” (that’s a big one), and of course, “What are the hidden costs?”

First, let me introduce myself. My name is Lewis D. Mann. I’m the owner of True Built Home (www.truebuilthome.com), and I previously worked with HiLine Homes (www.hilinehomes.com) for more than three years as an independent contractor, selling their homes and learning the business (1996-2000). I later went on to co-found Reality Homes (www.realityhomesinc.com) out of Fife, which lasted three years as well for me. I used to say that I have assisted hundreds, but I have later revised that to say thousands of families, builders, and contractors to understand clearly what is involved with an on your lot volume home builder, and what pitfalls might occur in the building process. I have seen builders of this nature up close. I have observed the entire scope of the process, first-hand. I have absolutely seen the great, the good, the bad, and the downright ugly side of this business. Since I originally wrote this article around 2007/2008 and it’s now getting closer to 2020, you can see that I have seen it all.

First, the client finds an advertisement in the paper, real estate magazine, radio, TV, or perhaps on the internet. Maybe you have searched using words like, “custom home builder”, “on your home builder”, “on your lot builder”, “volume builder”, etc. and came across their website. Next, you might make a phone call, or pay the local office a visit. You’ll hear the pitch – they’ll describe the process, and if they have a model home, you might just get lost daydreaming of owning your own home in your visit. You might have a million and one questions that you are going to ask. However, will that salesperson have your best interests in mind? When you visit any showroom or model home, you have screaming above your head, “I saw your ad,” or, “I saw a home built in my area, and I wanted to come and see more for myself”. In this scenario, you are at a complete disadvantage. You’ve traveled to them, and you are on their turf (so to speak), and they will be answering questions that they have heard hundreds of times before and they will have the perfect responses for you. Sometimes with a bit of humor to break the ice. What you need is clear direction and foresight. It’s almost like looking at a shiny new car. Oh, how pretty it looks! Did you stop to ask, “what’s it got under the hood, and what kind of tires are those?” I really believe most folks get lost in the initial visit and when questioned about the warranty of something like the siding package, they are clueless.

I have included these volume builders in this informative blog because I think that you deserve the opportunity to investigate them all in hope that after doing so, you will have easily discovered that True Built Home (owned by only one man), has the absolutely most beautiful homes, with hands-down the best standard features when compared to the others.

First a bit of history. Adair Homes, as we mentioned before, was essentially the inventor of the on-your-lot building program in the Pacific NW. Sometime around 1990, the Sundby family were farmers that moved out to Puyallup, Washington. Eventually, they began framing homes for Adair. About 1994/95 they decided to do the exact same thing as Adair and solicited a draftsman to draw up some plans that were very similar. The funny thing is, while they were selling their new homes to clients, they were still framing homes for Adair to fund the company. One day an Adair project manager saw a home being built by “Creative Builders.” After they did some research, they found out that the framers, were the Sundbys. They were let go and Creative Builder’s story began. They later started doing business as HiLine Homes. The family sold homes out of their basement in Puyallup, WA, but when they were confident enough, they opened their first model home in September of 1998. A few years later, they accumulated two partners to add to the father and son team, and eventually, they broke the company up. The son sold his stake, but the father kept his, and Lexar Homes was created with two additional owners: James Moen and Bob Hollis. Most, if not all of their branches, are franchises or licensees and that is a critical piece of information that you will need to remember, but back to my story.

I remember when I started with HiLine Homes, they were concerned that it would be six months before I would have a paycheck. That first month I sold five homes, and for three years I enjoyed seeing the company prosper and the homes being successfully built. HiLine Homes was on the map and has continued to beat Adair Homes for sales volume for many years now. They were a real thorn-in-the-side of Adair, but in many ways, the roles have reversed. Things were changing, and it all came to a head in October of 2000. I don’t want to go through all the sordid details, but suffice it to say, I left. I joined a company with three other “partners” as a 10% stakeholder in the very early days of their beginnings. My partners thought that they could do the same thing as HiLine Homes. However, they needed someone that understood all aspects of the business from banking, advertisements, sub-contractors, etc. They had a large pool of investment dollars to spend and were making progress with their branch, but they did not have a grasp on the concept. They “claimed” to have contracting experience on their website, but they were sealant and caulk company, a barricade and fence company (so if that is being a contractor, well perhaps they do, but that hardly made them home builders). Now, they too wanted to become an on your lot volume builder. When I caught wind of it in December of 2000, I made a phone call to one of the owners. I revealed my desire to come aboard as a principle owner and shareholder. The talks were on. I had left HiLine Homes in January of 2001 and started my new life as a 10% owner of Reality Homes Inc.

At Reality Homes, the first-year projection was 28 homes; I set that goal. The project manager said 56, we sold 128 homes that first year. WE WERE BLOWN AWAY. But storm winds were blowing. Let me explain.

One of the biggest things I learned from on your lot builder HiLine Homes was not to oversell. Building the homes is by far the most rewarding part of the volume building business. Daily, I was getting concerned with the timelines of construction at Reality Homes and voiced it over and over again. My concerns seemed to come across to some as one who did not want the company to succeed. That was the furthest from the truth! I wanted the company to be the most dominate on your lot volume builder in our industry. I continued to clash with one of the partners. What made matters worse, six months later when the shares were awarded to me, the partners suddenly could not remember the part about me being a principle. Was I shocked? That’s an understatement. The writing was on the wall. I saw it coming a mile away, and this had a detrimental effect on my morale and sales. What was happening to me was insignificant compared to what was happening to many of the customers that purchased a Reality Home. Let me explain.

Early on, the partners of Reality Homes and the project manager wanted to allow the clients to make changes to the stock plan homes we sold. Not only did I disagree with it, but it also made me sick to my stomach thinking of the repercussions that would come up six months or longer down the line. It sounded like a great idea, giving the client what they want. As a sales rep for HiLine Homes, this was one of the big things early on with the company that was a point of contention. Over the course of time with HiLine Homes, I began to see the wisdom of their business model, and I can say after three years with HiLine Homes, I could clearly see that sticking to non-changeable floor plans was not only healthy for the company, but was the best thing for the client. Granted, we all seem to make changes now, but it has finally evolved, with software and intelligent designers, so we can make changes possible. Back to the story.

At Reality Homes, a client would want to move a wall. Sounds easy right? But moving walls around required that we needed someone to run the CAD software to make the change. Reality Homes allowed one of the sales staff members do this. It failed miserably after two months, and the project manager had little time to do it with all the other things they were making him do. On top of that, he had limited ideas on how to do computer drafting work. Now remember, these changes to homes would not reveal their errors until the construction actually began. To me, it appeared like an iceberg on the horizon, and we were the Titanic. Let me just give you one scenario.

A client wants 42” cabinets in the master bath (standard are 36”). Salesperson orders them, adds it to the home change order. Salesperson (not a trained CAD designer), adds 42” cabinets on blueprints. Cabinet company sends out the cabinets, but no one had informed the electrician. The 110 outlets were too low (the ones you plug your hair dryer or electric toothbrush into). Trim carpenter shows up and starts to set the cabinets, has to end his day when he discovers that the outlets are too low. A delay occurs, and it might be several days before the electrician can make it back out. Imagine if your house is being built 2 hours away from the builder’s nearest branch. Delays occur, and the client is paying interest on the loan. Electrician makes the change. Trim carpenters fit it back into his schedule (which may take several days because he has several homes he is working on). Because the electrician has made a change, the electrical inspector may require a re-inspection. All of these mistakes cost additional money. Not much, but it adds up. Sometimes, the cost is passed along to the electrician, the homeowner, or Reality Homes would pick up the “tab”. Next, the mirror and wire shelving people show up. Nobody informed them of the taller cabinets and guess what? The mirror that was custom cut in the shop is too big now and won’t work in the master bath. The wire shelving contractor can’t finish his job and has to stop work, order new mirror, wait a few days and then get back out to the home which may take a few more days. All the while the interest on the home is ticking. All from one change to a home that may have had several changes made. Reality Homes had hundreds of these homes. Some under construction, others waiting to start.

In a lot of respects, Reality Homes may have wanted to give the client more. I strongly disagreed with them and knew it was going to get messy. If you have just a few homes to build, that’s manageable, but if you have several hundred homes going at once, you can almost see how chaotic it would become, and it did!

Two years with Reality Homes, and over 200 homes had been sold. Customer complaints were mounting. I aired my concerns with one of the “upper management” persons at the end of 2.5 years with Reality Homes, and I told him that if Reality Homes did not fix their construction problems, “it would become a newsworthy item and may even end up in a class action lawsuit.” Then a year and a half later, King 5 Investigating called. They said that they were doing a story on the multiple complaints that customers were having with Reality Homes and the Attorney General’s office of Washington State. I told them that I had hired many the sales staff there and that many of them were good people, but at this time, “I have no comment,” because I had left the company six months earlier. I took a buyout because I really felt I had no control of anything within the company. Jesse Jones thanked me and I left it at that. It was what I had warned. I was unhappy for their failure; I was sick to my stomach. If they had only listened.

When my usefulness with the company was coming to an end, I had made it known that I would not have a problem exiting the company. I also wanted to put distance between myself, Reality Homes, and their reputation. I was never made a principle as was agreed upon, they did not take my advice on the core business ideas and fundamentals, and they threw caution to the wind. Ultimately, the clients and the contractors were/are the ones paying for this serious flaw.

Our approach to building homes

Realistically, we want to build the best home for the money, compared to what our competitors construct. On this note, I emphasize that if you look at all the builders I mention in this article, and consider their “standard” features, you will notice that they don’t always inform you of the brand names or model numbers of the products that they use for their homes.

Builder’s Standard Features:

My goal with this post is not to bash my competitors. In fact, we all know each other, and for the most part, I believe each company tries hard to do what they do best. However, as the customer, you need to know something. It is far more complicated to build a home with quality products than it is to have the best square foot cost. Just as an example, if you called your local automotive parts store, and said, “I need some new spark plugs for my car,” they may inform you that they have “several brands to choose from ranging in price.” If you said, “just give me the cheapest ones,” that would make the process so much easier than if you wanted the best value, and higher quality. There may in fact be several brands to choose from that are “middle of the road”. In a lot of ways, some of these builder companies employ this same method to building their homes. They may say to the plumber, “hey just give us the cheapest ones you install”, or door hardware, “just ship us the most inexpensive ones.” I know for a certainty, one company employed a purchasing agent whose entire job was to find the cheapest items and methods to increase their profits. Ideal for the owners of the company, bad for you. However, if you were to only look at the square foot price, you are going to think, WOW WHAT A DEAL! If you are serious about building a home, then ask, “what are the products you put in your homes?” If they hem and haw, well then, buyer beware.

The Nuts and Bolts

True Built Home was designed first with the purchaser in mind, then construction staff and contractors. After all, the greatest asset to any company is the clientele. We expect that putting the consumer first will ultimately translate into less frustration for all parties from bankers, realtors, sub-contractors’ counties, city officials, inspectors, and you. Don’t think for a moment that I am selling you a “pie in the sky” idea. Building a home, especially in certain counties, can be frustrating, discouraging, time-consuming and aggravating. I remember a client in Clark County. He has 217,600 square feet of land. He is building a 1,720 sq. ft. home, with about 9,000 sq. ft. of impervious soil. The county says he has to have an on-site storm drain! Don’t get me started. However, for what it’s worth, building a home is the only means I know of to jump-start a savings plan; or selling an item (a home in this case) and make yourself a splendid profit. Especially in a fast moving market.

We are hoping for two key things to differentiate us from other home builders. First, we want to empower you with more information on the home you might be looking at. That is why we have put lots of time and money into our website. It is, as they say, “chock-full” of content. One of the most frequently asked question from clients is, “can I see the home?” Most of our homes have 3D rendering that enables you to envision the layout of a home. Although not perfect, it allows most people to visualize the home and get a “feel” for the layout. Second, is our method of construction. Through my experience of thousands of former customers of both Reality Homes Inc. of Fife, Washington and HiLine Homes of Puyallup, Washington, there seems to be one inherent trend: A lack of clear communication and real education about the process of building. Now, don’t get me wrong. We are constantly working to improve this, after all, we are contractors! We attempt to solve this issue with our website’s real-time construction process so that clients can monitor their project daily and have up-to-date access and information. It is called the Co-Construct system. In this area, True Built Home has set the standard. In fact, till this day, 8/2/2016, I do not believe any of the other builders mentioned in this article allow the client to have access to a calendar of events like we do. We have created a step-by-step guide to ordering your home, what to expect after your purchase, and what you will see during construction process. Our website is stuffed full of informative articles and information to put your mind at ease for the construction of your new home.

Planning ahead

Are you considering building a new home? If so, there are certain facts that you need to consider. First and foremost is to understand is that construction is like having a baby. It can be joyous from day one. Feeling overjoyed with the progress that you see happening to your home, to wanting to just get it done, all of the emotions in-between, and then finally, jubilation as the home is completed and you are moving in. Just like starting a family, we encourage you to think seriously about building a home. Planning is essential to success. Here are a few of the things to consider:

• What can I ultimately afford? This is best discussed with one of our approved lenders as they will ascertain your earning and debt ratios. Note: did you know that if your appraised value is high enough (and you have owned the land for over a year), and your construction cost is low enough, you may be able to “wrap” some of your existing debt into the loan. Eliminating a large payment of a credit card or car payment may give you a more significant amount of monthly payment you can use towards the purchase of a home.

• Is location more important to you than the size of the home? Often clients are happier buying a parcel of land that is in a better location and purchasing a smaller home to stay within their budget. Which type are you?

• What are your time frames? Four months, six months, one year?

• How developed is the land in question? Will it take a time to develop it for construction? Does it have power, sewer or septic installed, or do you have a septic design already? Is there water on the site, or will you have to drill a well, or will you have local water brought to your property?

• Which options will you order? Some options increase the value of your home while others are “lifestyle choices”. Remember that banks do a pre-construction appraisal before construction begins to determine the value of the proposed project. If the buyer puts too many “lifestyle choice” options in the home, this may have a detrimental effect on the appraisal of the home and may require that you put more money into the project or change either the home plan or options. This can cause frustration on the part of all parties. Our knowledgeable sells staff can assist you to determine if the options you want will help or hinder your appraisal. We have broken them into “Helps with value” or “Lifestyle Choices”.

• Is your lot level or sloped? Sloped lots cost more in construction for concrete, pony walls, glue lams and/or beam and post construction. Sometimes up to $50,000. I encourage people to solicit a knowledgeable realtor for land purchasing. Not all realtors understand property. It is best to call the agency, talk with the broker and ask them who is best suited to handle your land purchase. This is an area where you must set aside family contacts, or a friend in the business if they are not really qualified to help you.

• Do you have unreal expectations? If you expect to have a home built in 2 or 3 months, I can say with some certainty that this is an unrealistic expectation. Framers, plumbers, roofers, electricians, and other subcontractors typically have several homes that they are working on at any one time. As a result, your home will be put on a schedule that we hope will be constructed from the day the footings are placed until you are handed the keys, to be about 150 days. Although, be aware that “owner items” or things that you are going to be responsible for, must also be accomplished within specified time frames. However, if you get you items done sooner than we anticipate (say we give you 15 days to do your exterior painting, but you finish in 2 days), that may not mean that we can always shorten our side of the schedule. Your home is scheduled from the day we pour the foundation (based upon certain criteria that we feel the average homeowner can accomplish in a given time). If we can get to it sooner, we will. Be aware that we have other clients that are having their home constructed also and everyone must wait their turn. Remember also, bigger homes with lots of upgrades can take longer than 150 days (it is really better to plan around 9 months in this case).

• Will you be out of town/state during construction? If so, we would encourage you actively putting off the ordering of your home until you will be in the general area of the project. Why? The purchaser must perform certain items or have someone hired or assigned to do them. Some companies don’t mind telling you not to worry about it and order the home. However, it is our experience that this attitude puts the company ahead of the client and will ultimately harm you in the future.

If you have any other questions, please contact your local True Built Home branch and consult with a knowledgeable home consultant. I hope that this helps you to appreciate what may be involved with the planning stages.

Are you Spontaneous?

Do you need your home right NOW!? If you have done your due diligence, studied the floor plans, know your options, then please feel free to call one of our branches that serve your area. The process will likely take less than an hour. One word of caution, though; please have a lender chosen before you order your home.

Why does True Built Home have selected lenders?

That question is perhaps one of the other most asked question from potential purchasers. Here is the reason:

Lenders have a lengthy process of approving of a builder. Here are but a few of the things they may have us do. Someone has to take the time to fill it out all the forms, produce profit and loss statements, create bios of owner(s), and submit quarterly statements. They often will pull credit of the owners or corporation. All of this is an inefficient means to operate a volume building company. What we have done is narrowed down pre-approved banks or mortgage companies that we feel are best suited for our clients and program. Some may feel that banks are giving “kickbacks” to the builder. That’s just wrong and illegal. Sometimes, the bank or mortgage company may just pay for some co-op advertisements with the expectation of referring clients, but that is all. We strive to maintain a standard of integrity that we hope protects you the borrower, and us the builder.

My experience, and I have assisted thousands of purchasers through the lending process, is that if our approved lenders cannot do the project, it is highly unlikely that anybody else can. They are just as motivated as any other lender, with one big difference. They have to answer to True Built Home if the client is not treated in a fair and timely manner. We can just take them off our list. Here is what I have seen happen time and time again. Some other builders will charge you a fee to use your own lender. This, in essence, is paying for the aforementioned items that will have to be accomplished by the builder. The borrower gets the OK to purchase or order the home. The client puts $2,500-5,000 down to lock in the price, another $1,500-2,000 for the lender fee, bringing the total to several thousands of dollars. I have seen time and time again that the lender ultimately could not do the project and now the client is out all of that money because it is non-refundable. Our aim is to put you first. When a builder will allow you to use another lender and then charges you a fee, are you really being put first? How much money are some on your lot builders making off of a “lender fee”?

Finally, a word about prices. Most HiLine Homes offices are a franchise. They have to pay money for each home sold to the mother corporation. Reality Homes is owned by three people. Lexar Home is also another franchise. At True Built Home, it is only owned by one man. What that means is, when you compare square foot prices and you say, “Wow, they are all pretty close, they must all be the same.” Wrong! Because I own the company alone, you will get a better home. Hands down, if you are buying a home from my competitors, you are throwing money in the pockets of their owners. I consider this to be the most disheartening part about this whole thing. From the front door, to our true hardwood stained trim, heat pumps, 8 lb. carpet pad, garage door opener, fixtures, and other high quality standard features – Compare, compare, compare what we offer and what they offer. You’ll be shocked at the difference.

I wish you the best, and if you want to contact me directly, feel free. I’ll answer any of your questions to the best of my ability.

Warm regards,

Lewis D. Mann
Ldm@TrueBuiltHome.com
Owner
True Built Home
“A Great Way, To a Great Home”

The Story of True Built Home and Its Founder, Lewis D. Mann

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“We know we have affordable, quality value-priced homes,” asserts Lewis D. Mann, who heads up True Built Home, Inc, a volume builder in the Pacific Northwest, which specifically serves the greater Western Washington area. But with True Built Home, he says “service is the heartbeat of our company,” which sets True Built Home apart from other volume builders. And Lewis D. Mann’s own story helps to explain how his experience and values have helped him to shape a company with the technical know-how to build a quality home and the integrity to follow through with the service he feels customers deserve. His father, a military man, taught Lewis the importance of hard work, and the appreciation for the true value of a dollar. As he worked in landscape design and maintenance as a young man, these values were solidified.

Growing up and moving around with his family, Lewis observed his mother and three sisters as they appreciated amenities like storage and light, and his True Built Home takes these considerations to heart in the designs of their varied floor plans. As he worked with HiLine Homes for over three years during their beginnings in Puyallup, helping to build them, and then as he worked to co-found another large, on- your-lot builder, Lewis gained ten years of valuable experience in the volume-building industry, and at the same time formulated his own ideas for how these businesses could do things better.

In the course of his time with both companies, Lewis speculates he’s sold more than 500 homes and assisted thousands more to understand the process of volume building, and to help them realize their dreams of home ownership. In the course of that time, Lewis forged relationships with vendors and contractors, learning which products and installation methods failed and succeeded. Through that process, he also developed knowledge about the newest and best products. With that experience, Lewis puts together the best packages possible for his homes, ensuring his clients will be afforded choice and value. “I live in a True Built Home,” he says with pride, adding, “my next home will be a True Built Home; I know my competitors can’t say that.”

Most importantly, throughout his life, Lewis D. Mann has learned the value of quality interactions. “Everybody deserves better customer service,” he emphasizes. His goal is to not to serve the most clients, quickly, but to serve discriminating clients in Western Washington, and to potentially soon serve clients in Eastern Washington and Oregon. “We don’t want to be the biggest, but we want to be the best volume home builder on the block,” Lewis suggests. He speaks earnestly about his desire to help his clientele. “I want to be their partner in this,” he declares, musing, “after working with one company that allowed little or no changes in plans, and then another that allowed so much that construction times became an issue, I have settled on the perfect balance.” “What really makes me sleep well at night,” Lewis smiles, “is knowing that we take care of our clients.”

If you would like to learn why Lewis D. Mann says, “True Built Home—A Better Way, A Better Home”, feel free to contact Lewis D. Mann directly at Ldm@truebuilthome.com.

4 reasons True Built Home SMASHES the competition

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Are you comparing True Built Home with other on your lot builders? If so, then you NEED to understand why, after intense investigation by our clients, they choose us, hands down, over others. Here are 4 reasons why.

1. Transparency

True story; we get a call from a client who ordered a home with a competitor and wanted now to build with us. Why? Because the 90 days they said that they would honor the contract was about to expire, but the client had funding, the dig out was done, power was in, and electricity was at the site. So, what was the problem? They wanted to charge him 10k increase in price. He still had days left in his contract, but they refused to return calls and order the foundation. We suggested that he check their website to see if all their home prices had gone up, but there in lays the problem. They do not list the price of their homes on their site. Ouch. Others refuse to list their products, or brands.  Do you see the problem in this? Transparency is VITAL for consumer confidence. You will find our prices, and our products, models, brands on our site. You can check out our standards here. http://truebuilthome.com/standard-features/

2. Reputation-The challenge

Go to Google, or Bing, or Yelp, or whatever site you do your search and put in one of our competitors with the words, “complaint”. Make sure its the builder in our area, because the names of some builders are used in other states. It is CRITICAL to appreciate why, when you order a home, you order a home with a company that places value on keeping clients happy. It is not always possible, but it sure better be the way in which a builder should operate. I think it important to mention, that as hard as we try to make people happy, we can’t please everyone. Sadly, folks are not always decent and fair with us as a builder, and threaten to write a bad review if we don’t cave to their demands. I think most folks understand this, especially those that are self employed. We have built hundreds of homes, so it natural to have a customer or two in whom we simply can’t please. A suggestion is, if a person fails to write their full name in a review, it just might be an envious  competitor who is attempting to smudge a good reputation.

3. On line scheduling software

Would you like to see the entire scope of your home online, day or night 24/7? With True Built Home, it’s not only possible, it’s a reality. Now, why don’t the other on your lot builders offer the same? Does it cost too much? Would they rather keep you in the dark? Do you want to wait days and days for a voice mail to be returned? Our Co-Construct system provides all vendors, suppliers, subs, and the clients with full documentation, order forms and selections. Some might call this innovative. We call it accountability. Perhaps this is one reason so many find that with a True Built Home product, you are not kept in the dark. Welcome to the bright side of on your lot building programs.

4. Our standard home is no yawn!

For some folks, it’s all about the price. But, what they don’t realize that after they get what they want in the home, like say a furnace package, or heat pump, and a few other items, they are still left with plastic doors, plastic trim, and with some builders, plastic siding. When True Built started, we said, “there are just certain things in modern homes that all deserve to have without the cat and mouse game”. As you will find, we include a garage door opener, 8lb pad for the carpet, high quality Moen faucets, Concrete Lap Siding by Hardie plank, fiberglass front doors, screens for our windows, smooth panel over hangs for the roof, NOT OSB, soffits for our east of the mountain clients, and gutters for our western Washington clients. We challenge any client, take our standards, put them on your cheaper builders home, and you will find, our homes are less money. So, as the old saying goes, “the cheap person pays the most”. Don’t be that person.

Video Walkthrough of the Richland

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We just released a new video on You Tube of a walk through of our 3176 sq foot Richland model.The homeowner put many upgrades into this particular house including a very nice 2 way fireplace, marble floors in the entry, granite countertops, and more. View the video below. It’s about 3 minutes long. Once you’re done,  why not fill out a contact form if you’d like a cost estimate on this or one of our other fine homes. You may be surprised how affordable a True Built Home can be!

What Is Cemplank Lap Siding?

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CemplankTrue Built Home uses high quality materials in the construction of every house that we build. An example of this is our siding. Cemplank lap siding is an attractive and durable alternative to vinyl and hard board siding and is a standard feature of all of our homes.  The cedar grain texture of Cemplank provides a wood appearance with proven fiber cement performance. If you’d like to read more about it, we have a new page under our “Leaning Center” entitled “Cemplank lap siding” Or you can read about it here

Praise From A Building Department Inspector

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Building inspectors see dozens of homes being built, which is why receiving praise from a building inspector for the quality of our homes means a lot to us here at True Built Home. Recently our Project Manager Mike Richardson received the following voicemail from a Grant County building inspector:

“Mike, this is (name removed) with the Grant County Building Department and I just did the inspections at the (name removed) home that you are building at (address removed). We did the Plumbing, Mechanical, and the Framing inspections and all of those are signed off. Mike, the house looks really nice, it’s really a good job that you guys are doing and I really appreciate that.”

This same inspector had previously told another homeowner who had built a True Built Home in the area in Quincy, that their home was the nicest “On Your Lot” home he had ever seen.

True Built Home is fast becoming known for doing exceptionally high quality construction at an affordable price. We believe that once you have built one, you’ll agree. Call us to find out more

 

Site Built Homes in Western Washington

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Western Washington site built homes

True Built Home opened its doors in April of 2007 with the concept of high quality site build homes at affordable prices as an alternative to prefab and manufactured and mobile homes. Our current office in Tacoma has built homes all over western Washington and Northern Oregon.

As one of the premiere on your lot home builders in the Pacific Northwest, the True Built Home affordable building process appeals to those who’ve been searching for a customizable open floor plan that they could afford. Our homes are built 100% on your site. Additionally, our web site has lots of helpful information and tools you can use to carefully plan and begin to understand the process of new home construction.

The Tacoma office of True Built Home is located at 3403 N Proctor in Tacoma, WA. Our sales team can clearly explain to you all that is involved in the process from site development to final inspection.

If you’re thinking about moving into your dream home or have any questions, please give us a call. We build in Washington and parts of Oregon. Our friendly staff is ready to help you. Call us today! If you are unsure if we service your area, please contact us for assistance.