Success Stories

Success Stories

Every now and then, we can’t for the life of us, please all of our clients. But, we never give up trying, sometimes at our own expense. Then again, the following good families from Burlington, to Idaho, to Astoria have found a way to enjoy and prosper because of the True Built Home program of building. Perhaps you will be a part of this too.

We have received more than one compliment on our new home, not only for it’s appearance but also speed of construction.  We would like to thank each and everyone of you for your efforts, be they obvious or behind the scenes, and would like to give special thanks to Cory.  We appreciate his responsiveness and rapid results. Cory, thank you so much for keeping everything on track.  The house simply looks great!

Carmen Mercer-Deer Park

Hello, Just wanted to say we couldn’t be happier with our decision to build a home with True Built Homes! We did a LOT of research before deciding what builder to go with and you definitely lived up to our expectations. Our Superintendent Mike was wonderful to work with, he had to put up with a lot . . . . I worked for two different custom home builders out of Snohomish County and it was rare to ever have a build go this smoothly… I just really wanted to say KUDOS to True Built Homes and please feel free to use us for a reference in the future. We are also happy to show our home if someone in our area wants to see a finished product. Thanks again,

Mischa Venables-Selah

Great design, Great Service, Great Home: We had a pretty complicated “deal” – solar, dual fuel heat pump, extra low voltage wiring, and we built an “Apartment” first, with the main house to follow in a few years – Lewis, David (architect), Roy, Mike and the rest of the crew REALLY gave us the confidence and assurances that they could do this – and they did! We REALLY love our place in Prosser, and whenever anyone visits we get compliments on the design and workmanship – we’re still a few years from building the “addition” (when we retire and can live full time in Prosser

Clay Jackson-Prosser

Hi Lewis, Just wanted to thank you and your great team you, David, John, Eddie ( who had to put up with me the most) and your quality subs. The house is great, even better then I hoped for in construction and appearance. I had spent five months comparing five different builders and you won out. It also helped having you less then a mile from home and your good record with the BBB and the Attorney General. Thank you for working with me and letting me incorporate some of my ideas – your flex-ability helped a great deal. Thank you also for working through my issues with concrete and shower size, (I should have had your shower but this one will be fine). I can highly recommend you and say quality and dollar for dollar you would be very hard to beat and you have been good to work with from the top down. John Glass

John Glass, Gig Harbor

My experience with True Built Home started with a lot of research. There are many “on your lot” home builders to choose from and they break down into what I would categorize as two tiers – cheaply made cheap houses and expensively made expensive houses. My family and I visited all the builder show rooms, listened to all the sales pitches of the $38 per square foot builders, and then came home to sift through the mountain of information.

Crunch the numbers and you will find that yes you can build a house for $38 per square foot but not one that you will live in. However, you get what you pay for and it is an inevitability you will upgrade so many things just to make a livable house that you will eventually pay out more than you would with a company that is more upfront like True Built Home. With these other companies you will probably get a house that will fall apart sooner rather than later. Please Google customer reviews of “$38 per square foot custom home builders” or visit the True Build Home website for reference and numerical comparisons. Seriously, just read the reviews, its scary. Leave customers of these other companies to worry about low quality labor, delayed construction deadlines, and surprise expenses.

True Built Home represented the exception to the cheap vs expensive house paradigm I mentioned above. My family and I spent a lot of time researching their company before we ever stepped foot in their office. They are very workman like and they don’t come off as if they are just trying to sell you something. In fact they go out of their way to find the best value even if it means not buying a particular item or upgrade from them. The crew is straightforward with what they have to offer and confident in their network of subcontractors.

The building process of our house with True Built at the time of this writing is at about 60% and so far the process is right on schedule. Patience is key because while True Built works fast, there will always be delays in the way of inspections, weather, scheduling, and logistics. Keep in the mind the owner is responsible for cleaning of the job site during construction so be prepared to sweep a lot of sawdust and haul unused lumber away. There were times when some things such as choices and upgrades were missed and did not get saved or not timely communicated without intervention, but overall those hick-ups were all of the minor variety and reversible.

Make no mistake about it, this is an experienced crew. The sales guys provide and break down the different options of what you might want for your house, the designer sits down and meticulously tailors your plans with a focus on livability and equity, the foreman is thorough and active in communicating with you at every step both face to face and via their slick online communication system, and the boss Lewis is both involved and available at all times to advise throughout the building process. This company’s crew has seen and built countless houses and they will blend that wealth of experience with your own input to create a home you will be proud of.

Summary: My experience with True Built Home began with research, progressed with a great experience, and is resulting in an excellent home. I give them a 95 out of 100. You will be really really happy building with them.


Aaron and Tony Wong, University Place

“Building a home with True Built Home has truly been a pleasure. The quality of the construction is OUTSTANDING! True Built Home has been with us every step of the way. I feel that I have been helped with decisions above and beyond. With their help I have a beautiful new house. I feel that I was kept informed on everything that was happening and what needed to be done next. True built Home of Burlington has been great and I would definitely recommend building a home with them. I love my new house.”

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The Wilson Family, Oak Harbor

“We are currently in the beginning stages of having our home built by True Built Homes. From the start, even from the very first conversation with TBH, they have been fantastic. We shopped around, spoke with, and visited with all the different home builders in the area and after doing a lot of research we decided that TBH was the best choice. Unlike their competitors TBH answered all of our questions honestly, without any deception, and were not motivated by just trying to make a sale. This company is all about making a top quality home and also making sure that the customer is completely satisfied with it. They have been extremely helpful from step one of the building process and amazing throughout, excellent communication, and A+ professionalism. We anticipate leaving an additional positive comment as we proceed… this is truly a very “successful story.” We definitely highly recommend True Built Homes!!”

Jerry & Denise Denney, Port Orchard

“True Built Homes has been amazing. Where do I begin? First, we called for an appointment to see a sample home. Our Senior Sales Consultant gave us a guided tour of a True Built Home and even gave us home baked chocolate chip cookies. When I say US — I mean my husband, our 3 kids, my sister, her husband, their daughter and of course me. That’s a lot!! The craftsmanship of the True Built Homes is OUTSTANDING. Afterwards, we sat down and went over any and every possible aspect of the True Built Homes. Since, we’ve asked to change one of the floor plans to better suit our families needs. Two days later they e-mailed us a new floor plan. Wow, can you say prompt and with the same great quality as the other plans. Plus, all our other e-mails have been answered the same day or the next at the latest, and always with great detail. I can’t say enough about these guys!! They have been so helpful and attentive to us. True Built Home is the only way to go!

The Rutledge Family

“I am very impressed with True Built Home. They have been very patient with us as we take the steps to have them build a house for us. They have been able to answer all my questions and have kept in constant communication with us. Sheldon and the others at CBay have made our filling for permit process run smooth. They also did a great job with our plot (site) plan I was very happy how they kept constant communication as well. I look forward to getting our building permits and updating my success story! I have already recommended TBH and CBAY Services to people as I am truly impressed with their customer service and knowledge.”
Miller house front view from garage

Starleen Miller, Lakebay

Happy family with a True Built Home
13. Milgard Windows now installed
“True Built Home guided me every step of the way, suggesting tips, and giving me a timeline on permits/fees. The house has proceeded quickly, and looks excellent!!!! We are moving in earlier than expected, and it is all thanks to True Built Home and True Built Home building methods!” We were so happy, my mom and dad built a True Built Home too!
Happy True Built Home owners.

Mark Bohlman, North Tacoma

My wife and I have a beautiful house thanks to Lewis and True Built Home. He was hands-on, answering our questions, giving us great value for the money, and in the process became a friend that we care about. We receive compliments about our home all the time, and it was a fantastic, affordable, and enjoyable experience. Bohlmans 1st stake out

Robert Bohlman in Tacoma, WA

“I am happy to say that I have had nothing but good things to say about True Built Home. They have gone well beyond the call of duty to assist me with my project and I haven’t even purchased a home yet. The Customer service that is provided there is refreshing to say the least. When I am prepared to build my home there is no question it will be with True Built. I would recommend them to anyone who is thinking about building their own home. Thumbs up to a great company!”

JT Graham WA

“I am currently not having Lewis build a house for me, but he is building one for a friend of mine. Both True Built Home and all of the subcontractors have been extremely friendly as well as completely professional. I have witnessed every stage of the house build and am very impressed with the craftsmanship and quality of the home. Also, the time frame for this build has been exceptional even with the weather delays of late. I would highly recommend True Built Home to anyone considering having a house built.”

Blake Bertrand, Port Orchard

“Good Morning, You certainly put together a very well laid out and very Marketable Monthly Web Letter! I like the fact that your Company seems to really value responsiveness, flexibility, ingenuity, and yet still maintain the Focal Quality without comparison Strategy. I sincerely Hope that Business is well with you and your Company. I look forward to meeting with you again soon. Have a Great Day!”

M.S Kitsap

“Wow, the kids would love fighting over the Wii in the showroom!! True Built Home has been so helpful and attentive to our family. You’ve let us come into your home, gave a guided tour, made us cookies and then sat down and went over any and everything possible aspect. Any question I’ve e-mailed since has always been answered promptly and with great detail You couldn’t ask for more. Thank-You!!!!”

The Rutledge Family

“Like many I was skeptical about building a home at such a low price, but Lewis was very convincing it could done and I would be happy. Happy, I was SHOCKED at how nice things got done and how well organized my project was.”

AF, WA. Pierce County

“The professionalism with which Lewis treated us was refreshing. He made sure to communicate all details, even discouraging us not to build if we did not have the patience for it. That’s how real he can be.”

BB, Lewis County, WA.

“Hi Lewis, I don’t have a question yet, but I’m of the opinion that small business owners don’t get enough ‘good news’ so when I see something I like- I try to tell them so! My fiancé and I are probably 6-8 years away from building our home but it’s our ultimate goal, so I occasionally browse the Internet, looking for ways I can prepare – and so I’ll know if a ‘good deal’ is really all that good when we come across it. I just wanted to say that your site and your philosophy is the best I have ever seen. Your explanations are realistic, but not depressing. Your examples are thorough and really convey the potential pitfalls…We’re familiar with many of those risks as my fiancé was in real estate for a couple of years, his uncle is an architect, my dad was a general contractor, and we just finished a renovation where we did everything but the plumbing ourselves…nothing is ever as it seems when you start out. Anyway, I saw your link on the Google add space (on the right) and couldn’t help but read your entire site. I’m thrilled to have discovered your company and I certainly will revisit your site often – and recommend it to anyone else I can. Thanks Steph for your kind words. Staff, TBH”

Steph Dahlin, PHR

“Recently I finished my True Built Home. I wanted to say a few words about the home, the process and the good folks at True Built. First, I love my home! Having had a interior designer pick and assist me with the selections only did justice to the home itself. Big vaulted ceilings, wide hallways, a large soaker tub and a formal dining room… it’s just a whole lot more than I ever thought it could have been. I had looked into other affordable on your lot builders. Some had a decent product, but the floor plans left me unsatisfied. While others had a good price, but the home was built and finished with really cheap products. True Built Home had a plan that was something I did not have to just settle for, and then the design team worked patiently with me to add my personal touches. There was never any attempt to “soak” me for options or upgrades and when I had a question about any of the pricing, they had a fair and knowledgeable answer for me. Lewis and his team are seasoned, experienced, fair and pretty fun to work with. My home finished nearly 30 days a head of schedule, came in under budget, looks great and make me very happy that I decided to avoid the heartache associated with some builders and chose quality over a cheaper price. My name is Mike Suldan, and my house is not for sale.” on your lot cutom home
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Suldan Painted Front Small Photo

Mike Suldan, Pt Orchard

“Dear True Built Home, My input regarding the Co-Construct program and the system in which True Built Home operates. I believe the calendar is the most useful, very nice looking ahead and seeing what is scheduled. The contractors have come in give or take a day or so per that schedule so it is working. Your Project Manager Eddie has been great to work with, so has the rest of True Built and its staff. Much appreciated getting quick responses back from my phone calls and e-mails. I have never had to wait, which to the customer is so frustrating sometimes. I have also tried to stay on top of my responsibilities, because it should go both ways. Hope this helps what you are pursuing on feedback, not only in regard to the website, but to your business as well. Take care, Ron” (as of 6/2010 Mr Cain has 50k of equity)

Ron Cain, Port Ludlow, WA

True Built Home, thank you for rocking out and changing my life in the process. Time nor space doesn’t allow me to share how truly grateful and blessed I feel for having chose You and having You chose or accept doing the work for me. Your professionalism and insight is tried, true and trusted. This was our first experience having a home built, and with much reservation, though I had the desire to build a house, True Built Home Owner and staff, by remaining professional, personalized my experience by standing by me and their final product throughout the entire process until now. What seem unpreventable stress that I endured during the project seems now completely unnecessary, but this too, True Built saw me through. Thanks to all of you for a job done that I am able to celebrate. Though just saying “thank you” does not seem enough. Thank you for putting up w/me. Continued success folks.. GOD bless! OH, and  one more thing, my home currently has over $100,000.00 (one hundred thousand dollars) worth of equity. And is a great asset to the community. Having it built remain a total success story. Thank you True Built Home, Inc.

John Rumph, True Built Home, Inc client

“I didn’t know who these guys were when others were saying they were “full of hot air”. Then, I visited their office. When I visited their office, all they could do was speak well of their competitors that I have become very familiar with while shopping around. I now know they have a very ethical method of business and I figured “if this is how they start then I would be eager to see what they are like in the process of building a home”. I also heard a couple things both good and very good about them so I thought I would check them out myself. Super impressed! Especially their Co-Construct software where they let the client see the schedule online any time of day or night. That’s unique! There’s no better choice with other companies that I have found. They have several years more experience and less attitude than the other larger but less reputable companies out there. Believe you me when I say, you can trust them and you’ll end up with a great home.”


“I ordered plans from True Built Home for myself because we live in North Idaho, which was out of their territory. They had a plan I loved, and I asked if they could engineer it for our area as well, make some changes for me, and meet our code. What I was asking was not the usual thing for True Built Home, but they were exceptional in their response. It was approximately two weeks from the time I made the initial request, with final changes, until the plans were mailed to me. They communicated with me regarding suggestions they had for me, which were very appropriate and helpful. The end result is better than I originally intended, and I could not be happier. Thanks Donna. If you would like plans engineered for your area, why not contact True Built Home for turn key blue prints.”

Donna Collier, Priest River ID

“…love your floor plans and you have the best website”

K.B Or.

I am a vendor for True Built Home and can truly say that the attention that they give to not only their vendors, but even more so their customers, is impressive! I have over two hundred builders/customers on the books that we do work for, and the professional and dignified manner that they deal with Bear Plumbing is very refreshing and unique . It is really a pleasure to work with not only the office, but likewise the guys in the field. To put it in other words-True Built Home would be in the top list of general contractors that I would use for my own property or recommend to family and friends.

Jeremy Gatchell in Tacoma, WA

We have worked with True Built Home for a few years and have found their team to be one of the best organized and on time builders we work with. Their projects always have the extra touch with outstanding business ethics. Thanks Guys!

A/C Electrical, Inc. in Spanaway, WA

A True Built home is Built at a great price and most importantly with good material, and excellent quality, True Built does not charge the extra $ that other competitors do for the smallest things, True Built is an organized company with lots of knowledge in building your home the way you want it to be built, and not whats the cheapest. definitely give them a try you wont regret it. (five thumbs up for True Built Home)

Nick Luzhnykh in Puyallup, WA

As a subcontractor for True Built Homes, I couldn’t be more happy to be working with this company. They have always paid on time and have been great to me. Very easy to communicate with on every level.

J&A Concepts, Inc. in Olympia, WA

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